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Event

Seminar

Effective Telephone Collections

Date: Tuesday, June 24, 2014 Location: London

Participation Cost: £449.00 plus vat
Hosted By: Graydon UK Ltd
Contact: Graydon on 020 8515 1440
E-mail: training@graydon.co.uk

Course will cover

Essential Principles of Credit Control
Psychology of collections
The fundamentals of a good telephone call
Negotiation skills
Dealing with unhappy customers