What's included in the Debt Survey 2001

Business Credit Management UK

UK Debt Survey 2001 - What's Included?

CONTENTS

1. Introduction and Executive Summary

1.1 Executive Summary

1.2 Overview and Industry Trends

2. An Overview of Consumer Lending: Analysis and Trends

2.1 Categories of Lending

2.2 Consumer Credit

2.3 Factors Affecting Indebtedness and Consumer Credit Services

2.3.1 Over-commitment
2.3.2 Fraud

2.4 Overview of Debt Collection Agencies

2.4.1 Large Volume Collections (consumer debt)
2.4.2 Commercial debt

2.5 Debt Management, Collection and Recovery: A Survey of Large Volume Lenders

2.5.1 Background to the Credit Account Life-cycle
2.5.2 Large Volume Collections 1993-1998
2.5.3 Large Volume Collections Re-visited
2.5.4 Use of Debt Collection Agents
2.5.5 Case Studies: Large Volume Collection Activities

2.6 Best Practice in Collections and Implications

3. Commercial Lending and Trade Credit

3.1 Commercial Lending

3.2 Trade Credit

3.2.1 Trade Credit and Credit Management Practice
3.2.2 Motives for the Supply and Demand for Trade Credit
3.2.3 Payment Behaviour and Late Payment of Commercial Debt
3.2.4 Factors Affecting Levels of Bad Debt
3.2.5 Trade Credit Management Practice
3.2.6 The Use of Agents in Credit Management

4. The Use of Third Parties in Collection: A Survey of UK Businesses

4.1 Late Payment and Bad Debt

4.2 The Use of Third Parties in Collection

4.3 The Use of Debt Collection Agents

4.4 Levels of Satisfaction with Collection Agents

5. A Survey of UK Debt Collection Agents

5.1 The Debt Collection Industry

5.2 A Survey of UK Collection Agents

5.2.1 Background: Size, Age, Ownership and Governance
5.2.2 Activities of the surveyed collection agents

5.3 The market for debt collection services

5.3.1 Consumer Debt: Market Sectors
5.3.2 Consumer Debt Collection

5.3.2.1 Debt Purchase