News Article


Adeptra achieves global PCI DSS compliance

By CreditMan Thursday, December 10, 2009

Awarded coveted information security standard in recognition of commitment to safeguarding customer data

NORWALK, CT, USA, SYDNEY, AU and READING, UK December 10, 2009 Adeptra, the recognised leader in automated contact and resolution services to financial institutions, today announced that it has achieved global compliance with the Payment Card Industry Data Security Standard (PCI DSS) and ISO27001, the international information security standard. Adeptra was the first Interactive Voice Messaging organisation to be accredited to the highest data protection standards mandated by the Payment Card Industry, and uniquely, has now achieved this globally.

The PCI DSS is a recognised industry standard for those companies who, in their normal course of business, legitimately store, process or transmit cardholder information. Together with Adeptras ISO27001 status, the PCI DSS certification reinforces to customers and potential customers alike, its commitment to safeguarding all sensitive customer data that it processes.

Lou Venezia, CEO of Adeptra commented: Achieving PCI DSS certification demonstrates that we have the necessary safeguards in place to the secure transmission of customer data, have the strongest encryption methods wherever data is stored, and are constantly monitoring and reviewing our processes and procedures to identify improvements. He continued: We have always been fully committed to achieving the highest level of data security, availability and confidentiality. The high level of auditing associated with certification not only means that we are constantly being measured against the standard, but also always striving to exceed the requirements, thus reassuring our customers of the level of due diligence auditing we undertake.

To obtain PCI DSS compliance, Adeptra had to meet stringent security requirements, adhering to a rigorous review of its information security policies, procedures and IT environment, and undergoing third party penetration testing on its network. As part of the process, Adeptra had to review the business in its entirety to ensure that security requirements are implemented at all levels across the organisation, globally, from source code reviews to policy statements.

With a Software as a Service business model, Adeptras customers include 9 of the top 10 UK card issuers, 8 of North America's top 10 financial institutions, and 3 of the top 4 Australian banks.

About Adeptra
Adeptra is the global market leader in Auto-resolution: technology that automates key call centre interactions to reduce their cost and dramatically increase performance. Applications are fully integrated, industry-specific solutions for business processes such as fraud detection, payment reminders and opt-in marketing.

Distinct from less sophisticated auto-dialler systems, Adeptra combines recorded dialogue with state of the art natural language to reach out to individual customers and personally engage with them about important, time-sensitive issues. Adeptra is able to make thousands of customer contacts simultaneously and achieves higher levels of portfolio penetration and produces significantly better results than human agents alone. The resolutions it secures are delivered into clients computer systems for reporting and analysis.

Among its many customers, Adeptra is used by the majority of leading retail banks across EMEA, N America and APAC. It occupies a premium position in the market by continually reinvesting in its technology, operations and service structure. Adeptra was the first Interactive Voice Messaging organisation to be accredited to the highest data protection standards mandated by the payment card industry (PCI DSS) and, uniquely, has since achieved this on a global basis.

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