Callcredit Information Group, backed by private equity firm GTCR, has acquired Numero, the customer experience management specialist, in a multi million pound deal designed to accelerate the execution of the company’s product development and software analytics strategy.
Mike Gordon, CEO, Callcredit Information Group, said: “The acquisition demonstrates our commitment to customer experience management by giving us the underlying capabilities to build and deliver solutions that quickly deliver actionable consumer insight to clients, exposing us to higher-value client opportunities.”
Established in 2001, Numero empowers customer focussed organisations with innovative solutions that deliver exceptional customer experiences across every communication channel and at every customer touch point. Numero has a strong international and UK client base operating in six core sectors which are complementary to Callcredit Information Group, including retail, finance, telecoms, logistics, utilities and public sector.
David Ross, Chief Technology Officer, Callcredit Information Group, said: “Callcredit Information Group is focused on expanding its customer life-cycle software capabilities. This acquisition will accelerate growth, support overseas expansion through Numero’s international footprint and provide a high quality customer management software suite with a strong client base and skilled development resource.”
The Numero acquisition gives Callcredit Information Group the application development capability to speed the delivery of custom solutions across industries. This includes extending the end-to-end delivery of high growth credit and fraud solutions as well as providing direct customer interaction.
Guy Colclough, CEO, Numero said: “We are thrilled to become part of Callcredit Information Group which provides an amazing opportunity for Numero. As a business wholly focused on championing the consumer experience, this exciting move represents the dawn of a new era for the company and the final realisation of our original ground-breaking idea in 2001. This is a perfect fit for our business and signifies a step change in our ambitions allowing us to accelerate our plans to expand our capabilities to deliver world class customer experience solutions. We have been working with Callcredit Information Group since 2002 and will be able to continue to develop our innovative customer technologies by building on their data, fraud and analytics software. With a number of exciting new solutions in development, we will be bringing more visionary consumer innovation to the market.”
The Manchester-based company has experienced rapid growth since its inception and employs 74 people at its office in Stockport. Numero complements Callcredit Information Group’s Software, Analytics and Fraud business and will be integrated into the business to accelerate growth, support international expansion and realise revenue synergies within the first year.