News Article

Conferences and Seminars

CSA announces launch of Diploma Course 2009

By CreditMan Friday, October 3, 2008

The Credit Services Association (CSA), voice of the UK debt collection industry, has announced dates for its 2009 Diploma Course, held in partnership with City & Guilds, the UK’s leading awarding body.

Five full-day tutorials will be held once a month between January and May 2009, with candidates sitting a written examination in June, before receiving their certificates at a presentation day in July. Students can join one of four groups, each comprising a maximum of 30 students, with a choice of two sessions at Warwick University and two at Manchester University, representing a change from previous venues.

The course, now in its ninth successive year, is open to everyone involved in the debt servicing industry, offering the chance for students to gain a greater understanding of the debt collection industry and to promote best practice for debt collectors, companies and clients.

Arranged across five modules, each presented by experienced members of the debt collection industry, the Diploma Course is designed to cover vital aspects of debt collection, including an introduction to the industry, collection methods, trace and investigations, and commercial debt collection. The 2009 course has been amended slightly to include an additional module on compliance and regulators.

All candidates achieving the diploma will receive a personalised certificate endorsed by both City & Guilds and the CSA. It is also possible to attend just one session, with delegates attending individual tutorials qualifying for a CSA Certificate of Attendance. Any candidates who unfortunately didn’t quite make the grade last year can come and re-sit the examination.

A special presentation day is also included in the price of the diploma. Due to be held on Thursday 16th July, the presentation day is designed to award students for their hard work and dedication, not just to the course but also to the industry, giving students the opportunity to relax with their peers and colleagues, and to be formally presented with their certificates.

In addition, diploma students will have the opportunity to gain the new Diploma Plus, through an extra module, likely to be delivered in October 2009, specifically looking at Debt Sale and Purchase- a fast-growing facet of the industry. This also has an accredited exam, adding even more stature to this already prestigious course!

“The CSA is committed to quality and professionalism in all that it does,” says Gillian Forrest-Elliott, Head of Training at the CSA. “We work for and with members of the industry at large, to help promote excellent business opportunities, best practice and provide networking opportunities. The contemporary diploma course underpins all these goals.

“Last year’s Diploma Course was oversubscribed at both venues so I would advise candidates booking early to avoid disappointment.”

For further information and to download the brochure and booking form visit or email