News Article

Debt Collection

CSA Collector Accreditation Initiative (CAI) passes significant landmark

By CreditMan Wednesday, December 2, 2015

The Collector Accreditation Initiative (CAI), a 40 questions online test to further up-skill individuals in the debt collection industry, has passed a significant landmark.

The number of tests taken has now exceeded 20,000, with more than 80 percent of participants achieving a pass. Some 90 companies are taking part in the scheme, comprising 5,500 employees across the whole sector including the banks.

The original brainchild of former CSA President Dr Roger Lucas and launched in 2011, the CAI is an affordable, online test that annually benchmarks an individual collector’s knowledge and compliance to the highest standards the industry demands. It is considered the smart move for those companies who want to differentiate their services, and show existing and potential clients that their commitment to best practice extends throughout the entire organisation.

The CAI question bank has recently been revised to ensure the online platform is up-to-date and in line with the demands of the new regulator, and a collections environment that is especially dynamic.

Roger says that the success of CAI reflects a wider industry desire to demonstrate professionalism and best practice: “The original goal was to create a simple, low cost solution to demonstrate the levels of knowledge and professionalism that already exist, and identify additional training where they do not,” he explains.

“Having been fully embraced by companies, we are now looking at how we can develop the test still further, perhaps by adapting it to specific sectors such as utilities and doorstep collections.”