CSA & DBSG Annual Conference 2008 - 17 and 18 September 2008
With the credit crunch foremost in everyone’s minds, the speakers share their wisdom on current issues impacting the credit industry, and offer their advice on how to improve business performance.
Damian Hales, Credit Risk Director at Deloitte will be presenting on Dynamic Credit Portfolio Management, examining how banks are adjusting to the crunch in order to use their capital more efficiently. “Historically, banks tended to adopt an originate and hold on balance sheet strategy. This subsequently developed into the use of securitisations as the predominant balance sheet and capital management strategy. With tight times ahead, there is a need for banks to be more efficient with capital. Dynamic Credit Portfolio Management is increasingly becoming essential as a technique to assess the value of existing and new portfolios under a number of alternative scenarios that may include, selling the assets off or altering operational procedures to get more value from them.
“This new strategy will be of interest to conference attendees as the role of DCAs and debt purchasers is likely to increase but will therefore require greater flexibility to maximise this opportunity. Attending the conference offers delegates the opportunity to gain an insight into current industry issues and trends combined with a fantastic opportunity to meet other professionals.”
Stephen Dawson, Associate Solicitor at Shoosmiths will also be presenting on a contemporary issue essential to the industry, the new world of consumer protection. “The new Consumer Protection from Unfair Trading Regulations 2008, which came into force in May this year, are already causing much consternation in the finance industry,” explains Stephen. “Though the true impact of these legislative changes is yet to be known, it is clear that they will significantly affect the credit industry going forward. DCAs for example, who buy debt from a lender with poor lending agreements and (knowingly) continue to recover debt under the terms of these agreements, could find themselves facing both criminal and civil sanctions for unfair commercial practices”.
Sue Froggatt of Sue Froggatt Training and Consulting, who will be presenting on Marketing in Collections comments: “The conference is important in that it presents the opportunity to talk to others in the profession for tangible thought leadership. It is important to avoid operating in silos, and gathering at the conference to exchange ideas can only serve to boost professionalism.”
At the conference, Sue, who runs regular specialist training courses with the CSA, will be examining the key marketing elements that tend to get missed, as she continues: “People tend to focus on the familiar, missing the fundamentals that can make a tangible difference to business. I’ll be looking at the qualification of leads to ensure that these are nurtured more effectively to improve the front-end processes, and will offer both useful tips to take away for operational professionals and strategic pointers for sales and marketing managers.”
Also from a training perspective, Richard Fenton of Phillips & Cohen will be delivering a training workshop designed to emphasize the importance of professionalism across the industry as a whole. “I hope to draw on experiences from outside our industry to highlight the key differences between the good and bad, and show the successes that can be achieved when we get it right.
“The conference provides a valuable opportunity to share good practice and see how training can be used more effectively with the aim of getting it right as an industry. Allowing us, as an industry, to drive up standards to guard against consumer criticism.”
Dave Berry, Managing Director at the Lewis Group, one of the largest Public Sector DCAs, will also be sharing his specialist knowledge, looking at Public Sector debt. “We have been one of the leaders in the debt recovery industry for 35 years and have a great deal of experience to draw upon,” says Dave. “Dealings with government and public sector bodies are not like those on the high street; they have a different mindset. Patience is important as there are more hoops to go through and more people involved in decision-making. Understanding these processes is therefore essential to successful business in this specialist sector,” Dave concludes.
Over 250 delegates from 12 different countries the globe attended last year’s conference, to share a truly global experience.
Read more at www.csa-uk.com