News Article

Conferences and Seminars

CSA launches new tracing seminar in drive for best practice

By CreditMan Tuesday, April 3, 2007

With tracing becoming a ‘hot topic’ in the media, the Credit Services Association (CSA), the voice of the UK debt collection industry, is launching a new Tracing Seminar, a public course aimed at exploring and clarifying the latest issues with regard to the tracing of debtors.

Entitled Gone Without Trace - Finding the Gone-Aways, the course will examine the latest techniques employed by agencies to track down debtors, and the issues surrounding tracing, including questions of best practice and ethics, in accordance with the CSA’s own Code of Practice – highly regarded as the industry standard.

The seminar, to be to be held at the Marriot Maida Vale, London on Wednesday 6th June, will be presented by Cliff Poole and Godfrey Lancashire, former President and current President of the CSA respectively, both longstanding tutors on the CSA/City and Guilds Diploma Course, and both recognised as experts in the field. They bring the ideal combination of long-standing experience with current, up-to-the-minute knowledge of the latest practices and procedures.

Godfrey, who recently commented on the area of Tracing on BBC’s Watchdog, says: “Tracing has been generating much media attention of late, unfortunately most of it negative. This seminar therefore serves to explore the thorny issue of tracing, offering qualified, expert advice to achieve greater transparency whilst also achieving results.

“After the success of the CSA Compliance seminar which quickly sold out, this tracing seminar is yet further example of the CSA leading the Debt Collection industry, and its commitment to quality and professionalism in everything it does.”

For further information on this and other training for professionals, contact Gillian Forrest on 0191 286 5656 or email