News Article

Debt Collection

Debt Collection Industry close to agreement with Royal Mail on postal discount scheme

By CreditMan Monday, November 30, 2015

Critiqom, a specialist in critical communications, has teamed up with the Credit Services Association (CSA), the voice of the UK debt collection industry to agree a new postal discount scheme for members.

In a statement issued by the Royal Mail, a spokesman confirmed that talks were now well advanced:

"Royal Mail is keen to support all sectors and is developing a long-term incentive scheme that will reward clients for real year-on-year mail growth with potential postal discounts in the region of 15 percent.

“The CSA and CSA member Critiqom have already met with Royal Mail to discuss how the incentive could be applied to assist the debt (collections) market and work on this is progressing.”

Neil McCallum, Managing Director of Critiqom adds: "This incentive will help promote more effective and efficient communications and by working in partnership with organisations such as Critiqom, will help drive response, reduce administrative overheads and deliver tangible savings."

John Ricketts, Vice President of the CSA welcomed the proactive approach taking by Critiqom and Royal Mail: “The positive implications in agreeing such a scheme are substantial,” he says, “and will help our members reduce their costs at a time when other cost pressures are increasing.”