News Article

Debt Collection

Dukes Bailiffs get thumbs-up from customers

By CreditMan Thursday, April 12, 2012

In a customer satisfaction survey carried out over the past few months Dukes Bailiffs has received a ringing endorsement from customers on its service levels.

Dukes asked clients to score its activities on a number of key performance indicators ranging from recovery rates to turnaround of cases and handling of complaints to general administration.

More than 95% of responses rated the company in the “good” and “excellent” categories.

David Parry, Quality Assurance Manager at Dukes, said “It’s gratifying to get such high approvals from our key clients. Customer service and quality of performance are the highest priority for Dukes Bailiffs and we will continue to strive for improvements wherever we can deliver them”.