News Article

Debt Collection

One of your sales team told me to ignore the renewals clause

By CreditMan Monday, June 30, 2014

How bold statements like this could contribute to your bad debts

Have your debtors ever feedback that your sales reps have made false promises?

Maybe they feel as though your marketing material has mismanaged their expectations of your products or services.

I’m sure that your Credit control team will be all too familiar with responses such as:

“I’m not paying because your sales rep told me to ignore the renewal clause in the contract”

Or maybe

“I was informed that the product I bought would be with me in less than two weeks, it took months. Why should
I pay now?”

Sometimes, these responses are simply excuses to avoid or delay payment. However, sometimes your customer may have a point. Perhaps your sales team has made a claim which you know to be untruthful.

If any of these statements ring true, then download our useful guide to ‘misrepresentation’, and how to avoid it impacting your DSO, and costing you money.

Claim it here:

If you need any help with your misrepresentation, debt collection, enforcement or litigation, please contact me and I will gladly help you.

Qamer Ghafoor, Partner and Head of Commercial Litigation & Debt Recovery
01332 340 211