News Article

Debt Collection

Qire Appoints Ciara Harte as Business Development Manager in Debt Collection Sector

By CreditMan Wednesday, July 15, 2009

Voice CRM specialist Qire has appointed Ciara Harte as business development manager to further extend the use of Qires Interactive Voice Technology (IVM) within the debt collection market.

Qires debt recovery solutions help agencies to improve collection rates and increase average payments on unpaid bills and arrears, and can play a key role in enabling agencies to reduce business risk.

Debt collection agencies will benefit from Hartes industry experience and knowledge of the debt collection and credit management sectors. Harte will be working closely with agencies to integrate IVM technology into existing debt recovery systems, for a cost-effective means of achieving more direct contact with customers.

According to Harte: Rising unemployment and increasing levels of business debt have meant that some debt recovery agencies are at significant risk exposed to bad debt and financial loss. Its essential that they take the right steps to improve collection rates and to engage more with their customers, if they are to ride out these difficult economic times.

IVM technology offers a low-cost way of achieving more direct contact with customers in arrears, automating the process of making telephone calls to named contacts and verifying their identity before connecting them to a live agent, optimising call centre and agent productivity and allowing them to handle more calls.

Qires voice CRM solution is already being used by a number of debt collection agencies for a more integrated and comprehensive approach to credit management.

In the case of Severn Trent, Qires IVM technology has successfully recovered over 3m in arrears in the first year of use, with average payments 30% higher, offering notably higher collection rates over dialler and postal campaigns.