News Article

Credit Management

Royal Mail joins the CICMQ ranks

By CreditMan Wednesday, October 14, 2015

Having gone through a public flotation and with its credit team experiencing rapid change, Royal Mail Group has joined the CICMQ ranks with first-time accreditation being described as ‘one of the real success stories of CICMQ’ by Chris Sanders, CICM’s Head of Accreditation – CICMQ.

Royal Mail’s 140 plus members completed CICM training programmes throughout 2014 and Tina Saint, Group Billings and Collections Manager, says achieving the accreditation was the obvious next step:

“Whilst benchmarking amongst the best we are not prepared to stand still, and as a team we want to aim to become world-class.”

As part of the process, the team underwent a month-long event to focus on raising collections for July: “We received nearly £800 million in cash over a six-week period, a 23 percent increase on the previous year”, Tina concludes.