News Article

Debt Collection

STA International appoints new Training Manager

By CreditMan Monday, May 21, 2012

B2B and B2C debt collection agency STA International has appointed Gina McCready to the newly created role of Training Manager. Gina has a Foundation Degree in Credit Management (FDACM) and is a Graduate Member of the Institute of Credit Management (MICM (Grad)).

Gina joined STA in 2007 as a senior collector working in both the debt collection and receivables management divisions. Prior to this, she honed her skills during 15 years in commercial and consumer companies as credit manager, collections manager and customer services manager.

Operations director Jan Baker FICM explains: “We’ve increased our collections team to meet the demands on our service and it’s time to introduce a dedicated training manager. With her practical and theoretical experience, Gina is the obvious candidate to meet the challenges of the role. She will focus on induction training; compliance; client specific processes; soft skills; quality management and changing legislation. I’m confident Gina will optimise our collector skills and that this will benefit our customers.”