News Article

Debt Collection

The Concorde Club streamlines member payments with Albany Software

By CreditMan Thursday, July 22, 2010

The Concorde Club, a private members club and hotel, has implemented automated payments platform from pioneering developer of electronic payment software solutions, Albany Software. The solution enables The Concorde Club to offer members an alternative payment option to cash, cheque or credit card allowing them to take advantage of efficient and convenient Direct Debit (DD) payments. The Albany payments and collections solution also automatically manages 1,500 of the club’s 2,500 annual membership payments, strengthening back-office processes and subsequently increasing efficiencies.

The Concorde Club is a private members club and hotel in Eastleigh, near Southampton, Hampshire. Originally renowned for being the south’s premier jazz club it now offers a diverse entertainment programme including live music five nights a week.

Jackie Baker, Membership Secretary at The Concorde Club comments, “As a business and a reputable private members club we strive to provide an efficient service for our members. It was therefore obvious to us that we should incorporate a Direct Debit facility into our payments scheme in order to offer our members differing payment options. The majority of our members now benefit from the reassurance that their yearly membership fee will be taken out of their account automatically via Direct Debit and is renewed, once approved, instantly with ease.”

Baker continues, “Through utilising Albany’s payment and collections management solution we have greatly streamlined our back office processes and our annual membership renewals are no longer the laborious task they once were. The solution automatically collects 1,500 membership renewals and processes the Direct Debit payments into our bank account.”

Baker adds, “Any discrepancies or errors in collecting these payments are instantly highlighted through a detailed report, allowing us to promptly contact these members requesting new bank details, dramatically reducing the time spent chasing renewal payments. This functionality has allowed us to complete our Direct Debit renewals and issue new membership cards all within one week.”

As customers continue to require more options in the way they make payments Baker details The Concorde Club’s plans for future DD payments, “We are planning to introduce quarterly and half yearly payment options for our members. We recognised the need to offer our clients the flexibility to spread their membership payments over a period of time rather than pay via one larger payment. I expect once we begin offering our clients this option more of our members will move over from alternative payment methods to Direct Debits.”

Baker continues, “The Albany Software solution collects member payments without disrupting our company processes, this is largely down to the automated processes within the e-payment solution that require minimum input. For that reason we have no concerns in introducing more frequent collections; the solution is so easy to use that it will not impede on our existing day-to-day operations.”

Adrian Stafford-Jones, Managing Director at Albany Software, concludes, “We are delighted to be assisting The Concorde Club in their member collections. In today’s turbulent economy it is particularly important that organisations understand the needs of their customer base. The Concorde Club is working hard to offer their members differing payment choices and have since streamlined back-offices processes through utilising an automated Direct Debit solution.”