News Article

Debt Collection

The Credit Services Association (CSA) launches new compliance forums

By CreditMan Thursday, February 26, 2015

The Credit Services Association (CSA), the voice of the collections industry, is to launch a series of bespoke Forums for members to discuss, share and collaborate on key issues regarding compliance.

The Compliance Forums, announced at the CSA’s Members’ Meeting and Annual General Meeting, will be very inclusive in their nature, according to CSA’s Regulatory and Corporate Counsel Gillian Tiplady: “Our aim is to develop a collegiate approach to compliance amongst the members and provide a broader range of coverage of the developing FCA issues,” she says.

The content of each Forum will be partly devised by the CSA but also determined by the participants. The CSA will be inviting members to request topic areas or ask specific questions in the lead up to the Compliance Forum.

“Members will be asked to complete a pro-forma detailing issues they are grappling with,” explains Gillian, “or areas of compliance where they are not sure of the best approach. The CSA will prepare an agenda for each Forum in response to the current issues, which will be shared with attendees in advance of the meeting to help them better prepare.”

The sessions, which will be held every two to three months, are aimed at compliance officers and in-house lawyers, and also those studying at Level 3 and 5 Diploma level. Each session will involve a presentation on an agreed subject area, and where appropriate an FCA spokesperson will be invited to answer members’ concerns. The format of the meeting will follow the issues raised as the agenda, working through them as a group and giving people the opportunity to contribute their views.

The first meeting will be held at Hilton Birmingham Metropole on Tuesday 10 March at a cost of £75 + VAT per person.

For more information, contact Claire Aynsley at or Gillian Tiplady at