News Article

Outsourcing & Recruitment

Transcom positions for growth by appointing Debbie Nolan as Business Dveleopment Director

By CreditMan Wednesday, September 30, 2009

Transcom, the global outsourced credit management, debt collection and customer management provider, today announces that it has appointed Debbie Nolan, former board member of UK market leader, Wescot Credit Services, as its Business Development Director for the UK. She arrives with a clear remit to build the UK client base for Transcoms credit management services delivered from a range of onshore, near-shore and offshore locations.

Transcom, which entered the UK credit management and debt collection market in 2006 with the acquisition of Credit & Business Services Ltd, then reinforced its presence with the 2008 acquisition of Newman, is already a top 10 player, with over 300 staff handling work for UK clients from three locations in the UK and Lithuania.

By hiring Debbie, renowned through the industry as an assertive business builder, we signal our clear intent to accelerate growth. says Transcoms UK Managing Director, Mike Purvis. In the current economic climate we see substantial opportunities for innovative outsourcers that can help clients manage their entire debt life-cycle, from early arrears through to and including legal recovery. As the incidence of debt rises, and patterns of default shift, companies are looking externally for the expertise to manage both the growing volume of debt and the increasingly complex strategies needed to recover it. With processes that have been refined across a global client base, segmented collections approaches, and expert teams based in low cost near and offshore locations, Transcom can dramatically improve collections performance.

Before joining Transcom Debbie spent 12 years with Wescot and was instrumental in its growth from 8 million turnover to the 51 million turnover business it is today. Following a string of sales and client facing roles, she was appointed to the board in 2004 with responsibility for sales and marketing.

It was my appetite for high growth businesses with ambition that attracted me to Transcom, says Debbie. With its global capability and its debt lifecycle approach, Transcom has the potential to offer clients something fresh: In short, an approach that complements a decisive focus on credit management and debt recovery with a far reaching objective to maximise the long term value of every customer relationship.

Transcom currently provides services from 75 locations in 29 countries and serves a growing UK client base in the financial services, telecoms, media, retail and travel sectors.

Prior to Wescot Debbie spent nine years in credit and collections with FTSE100 retailer, Dixons, entering the company at clerical level and rising rapidly to senior management.

About Transcom
Transcom Worldwide S.A. is a rapidly expanding outsourced customer and credit management provider, with over 21,000 employees delivering service from 75 sites in 29 countries. It has the largest outsourcing capacity in Europe with operations in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia and the UK as well as North and South America and The Philippines.
The companys clients include Grupo Santander, AIG, Sky, Xerox, 02, Vodafone, Orange, Tiscali, Tele2, Expedia,, StenaLine, Indesit, Redcats, Statoil, e.on, Accenture and TNT.

In 2008 Transcom had global revenues of 632 million.
Transcom Worldwide S.A. class A and B shares are listed on the Nordic Exchange Mid Cap list under the symbols TWW SDB A and TWW SDB B.